Who we are
Welcome to UX Feedback Lab
UX Feedback Lab is a user feedback and UX research agency that helps businesses understand how people experience their websites and apps. We focus on the moments where visitors hesitate, abandon forms, misunderstand pages or leave without taking action.
Instead of redesigning digital products based only on assumptions, we collect structured feedback, analyze user responses and turn real insights into practical UX recommendations.
Based in Atlanta, Georgia
Research that helps teams see what users actually see.
UX Feedback Lab works with service companies, SaaS teams, consultants, agencies, eCommerce businesses, local brands and startups that want clearer, more effective digital experiences.
The agency is directed by Anthony Williams. Our work is built around one simple idea: a website or app becomes stronger when a business understands what users see, feel, question and struggle with.
Our mission
Make user feedback practical for everyday business decisions.
Analytics may show that visitors leave a page. Feedback can help explain why. We find repeated friction points and turn them into a clear improvement plan—focused on better decisions, not complicated reports.
Some numbers
Our work, in focus.
Our 6-D process
Thoughtful at every step.
Understand the context
Learn about your product, audience, goals and the points that need deeper feedback.
Choose the question
Identify which user groups and feedback will support a better decision.
Shape the research
Prepare survey questions, user prompts and review criteria that are specific and useful.
Set up the process
Arrange feedback collection and review of key website or app touchpoints.
Listen for patterns
Collect responses and identify where users feel confused, uncertain or blocked.
Make it actionable
Present clear findings, priority issues and recommendations your team can use.
Why choose us
Real insight, translated into practical next steps.
User-backed decisions
Understand what visitors, customers, testers or app users actually experience.
Clear UX priorities
Focus on issues that affect clarity, trust, conversion and task completion.
Practical reports
Receive structured findings, patterns, examples and realistic next steps.
Website and app focus
Review landing pages, forms, onboarding, product screens and support journeys.
Would you like to start a project?
Let’s understand where users hesitate and what would make the experience clearer.